If you have any questions or other needs about your order, please
call us toll free at 1-877-418-0786 or e-mail us at
Besides ordering on line using the secure "PayPal" system, if you
prefer, you can order by mail. Print and fill out the
indicating item numbers, descriptions, desired glazes, quantities
and prices for all items. Mail us the completed order with your
credit card information or a check or money order (payable to
Shanware Pottery). Do not send us your credit card information as
e-mail. Please indicate a day and evening phone number, in case we
have questions about your order.
Fax and E-Mail Orders
You may fax credit card orders (with completed order form) to us
toll free at 1-877-418-0786. You can also contact us via e-mail.
If you are not satisfied with your selection you may exchange it for
anything else of equal value that we produce.
We keep as much stock on hand as possible and ship all in-stock
orders within one week. On out-of-stock pieces or custom orders,
delivery can take from one to two months. Dinnerware sets may take
longer. If you have any questions, please call or write us. All
orders are shipped either priority mail or UPS unless otherwise